At Tracequill Technology, customer satisfaction is our top priority. We aim to provide high-quality digital services and products that meet the needs and expectations of our clients. However, we understand that there may be instances where a refund is requested. This Refund Policy outlines the conditions under which refunds may be granted, the process involved, and the limitations that apply.

1. Eligibility for Refunds

Refunds are considered under the following circumstances:

• The client has made a full or partial payment but no work has commenced.
• The client cancels the project within 7 days of payment and prior to project kick-off.
• The final deliverables are substantially different from the mutually agreed scope or proposal (with documented proof).
• In the rare case of non-delivery or missed deadlines caused by our team, not due to client delays or dependencies.

2. Non-Refundable Conditions

Refunds will not be granted under the following conditions:

• If the project has already started and significant design, development, or strategic planning has been delivered.
• Delays caused due to incomplete inputs, feedback, or approvals from the client side.
• Change of mind or shift in project requirements after work has begun.
• Purchase of domain names, hosting, plugins, or third-party tools/services on behalf of the client. These are billed directly and are non-refundable.
• Any issues arising from external factors such as server outages, third-party system failures, or user misuse.

3. Partial Refunds

In cases where some work has been completed but the client no longer wishes to proceed, a partial refund may be issued. The refundable amount will be calculated based on the work completed, resources used, and time spent on the project up until the cancellation request.

4. Subscription-Based Services

For ongoing monthly or annual services (such as SEO, maintenance, or support), refunds are not provided for the current billing cycle after work has commenced. Clients may cancel subscriptions at any time, and no future charges will apply beyond the current cycle.

5. Refund Process

All refund requests must be submitted in writing to our support team at support@yourdomain.com. Please include your full name, project ID or invoice number, and the reason for your request. We will review all requests within 5–7 business days and communicate the outcome via email. If approved, refunds will be processed via the original method of payment within 10 business days.

6. Dispute Resolution

In the event of a disagreement or dispute regarding project deliverables or payment, we encourage open communication. We are committed to finding a fair and professional resolution for both parties. However, if disputes cannot be resolved amicably, they will be subject to the legal jurisdiction of [Your Company's Registered Location].

7. Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice. Clients are encouraged to review this page periodically to stay informed about our refund practices.

By engaging with our services and making a payment, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy.